It is necessary for the purpose of providing Members with health advice and support for the Company to retain data concerning Members’ identity, contact details, and general health on file.

Bothwell Medical Rooms Ltd is committed to protecting the privacy of your personal information.

We collect personal information from you when you provide it to us through our registration forms.  Any information we store is held on secure servers in the UK.  We take steps to protect your information from misuse, loss, and unauthorised access by:

  • ensuring we have strict security procedures for access to our business premises
  • internet security such as password protection, firewalls and encryption

We only disclose your information to a third party when we need to do so to provide a service that you have requested unless we are required to do so by law.

Medical records are stored in compliance with standards set by the General Medical Council.

By agreeing to our Terms and Conditions you are accepting and consenting to the terms outlined in this policy.

When you use our booking system for appointments with health professionals we may collect personal information such as:

  • your name
  • your date of birth
  • your contact details (email address, phone number, and address)
  • the type of appointment you are requesting
  • the reason for asking for an appointment

When registering for your appointment at the practice we will collect registration information such as

  • your name
  • your date of birth
  • your contact details (email address, phone number, and address) and emergency contact details
  • religion*
  • sexual orientation*
  • marital status*
  • occupation*
  • ethnicity*
  • medical history

Normally we collect information from you, but we may also collect your personal information from our website, from email, or via telephone.

We may also collect information from third parties such as family members, legal guardians, insurance companies, or other people you have authorised to provide your personal information to us.

We require you to provide accurate details and do not permit you to use a pseudonym or remain anonymous.  Some information is designated as mandatory and without this information, you may not be able to access Bothwell Medical Rooms.

Bothwell Medical Rooms uses social networking services such as Instagram, Facebook, and LinkedIn to communicate about our activities.  We may collect your personal information when you communicate with us by using these social networking services, and the social networking services will also handle your personal information for their own activities.

Why do we collect and use your personal information: 

  • To provide you with services
  • For communicating with you about our products and services
  • For quality assurance purposes
  • To make disclosures as required by regulatory bodies such as GMCHCPC, and CSP
  • Where you request or have consented to insurance companies who are paying for your service
  • Where you request it, to provide it to your GP, laboratory services or other healthcare practitioners to whom we refer you
  • To process your payment for products and services
  • On a de-identified basis for analysis research and marketing

We may use third-party providers to provide some or all of the services on our behalf.   Where this happens, you may be providing personal data to such service providers and be subject to the terms of the privacy policy of that service provider.  Those service providers will be reputable entities who are subject to the similar privacy obligations.

We do not accept any responsibility or liability for third-party service providers.

We do not store any credit or debit card information.  Payments are processed via a third-party booking system provider that is fully compliant with level 1 payment card industry (PCI) data security standards.  Any payment transactions are encrypted using SSL technology.

We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.

Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. You can opt-out of Google Analytics cookies altogether on this Google Analytics Opt-Out Add-on.

Third-party vendors, including Google, use first-party cookies (Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) to inform, optimise, and serve ads based on past visits to our website. More specifically, our website has implemented and uses advertising features, and we utilise Google Analytics to implement a specific features called Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Remarketing is a feature of Google Ad's that allows us to optimise the delivery of ad content specifically targeted to a visitor's interests based upon previous visits to our site. According to its own policy, Google does not collect any personal data with this process. Nevertheless, if you do not want to use the remarketing feature from Google, you can disable it by changing the appropriate settings in Google Ad Settings Manager.

Legislation gives you the right to access information held about you.  Further information can be found here  Excessive requests for personal information are subject to a processing fee.

How to contact us

By letter: Privacy Officer, Bothwell Medical Rooms, 28 Hamilton Road, Bothwell, Lanarkshire, G71 8NA

By email:

By phone: 01698 854474